Privacy policy
Last updated:
Oct 30, 2025
1. Information we collect
We may collect the following types of information when you access our website or receive our services:
Business Contact Information: Name, job title, company name, email address, phone number, and business address.
Technical Data: Machinery specifications, model numbers, serial numbers, and maintenance history required for service diagnosis.
Service Information: Details about service requests, correspondence, and feedback shared during consultations.
Website Usage Data: IP address, browser type, and usage patterns through cookies to improve our website experience.
2. How we use your information
We use the information collected to:
Provide professional maintenance, repair, and outsourcing services tailored to your machinery needs.
Schedule and manage on-site visits, emergency dispatches, and technical consultations.
Communicate important updates regarding service status, reports, and quotations.
Improve our service quality and website functionality based on client feedback.
Comply with legal obligations and enforce our terms of service.
3. How we protect your information
We implement industry-standard security measures to protect your business and personal data. We use secure servers and encryption protocols to safeguard your information against unauthorized access, alteration, disclosure, or destruction. While we take every precaution, we encourage you to use strong passwords and protect your account credentials.
4. Sharing your information
We do not sell or rent your personal or business information to third parties. We may share your data only in the following cases:
With trusted technical partners: Subcontractors or logistics providers strictly involved in delivering maintenance parts or executing on-site services.
For legal compliance: As required by law or to protect our rights and safety in case of emergencies.
With your explicit consent: For purposes such as direct referrals to Italian manufacturers or specific project collaborations.
Cookies and Tracking
Our website uses cookies and tracking technologies to enhance user experience and understand how visitors interact with our site. You can manage or disable cookies through your browser settings at any time.
6. Your rights
Depending on your location, you have the right to:
Access the personal information we hold about you.
Request updates, corrections, or deletion of your data.
Opt out of marketing or non-essential communications.
File a complaint with a data protection authority if you believe your privacy rights have been violated.
7. Third-Party links
Our website may contain links to external websites for additional resources. We are not responsible for their privacy practices and recommend reviewing their privacy policies before sharing personal information.
8. Updates to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. We encourage you to review it periodically.
9. Contact us
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us